We gladly accept relay service calls at 800-BANK-BBT (800-226-5228) and all of our branches. Please be advised that you or your relay service provider will be required to authenticate your identity prior to receiving any information regarding your account.

In order to best protect confidential and other important data, the ODJFS website will no longer support several outdated web browsers. Effective December 5, Internet Explorer 6 or older, Opera 4 or older and Netscape Navigator will no longer work on ODJFS sites that are https-enabled. If you'd like to check the balance on your Pennsylvania Access EBT Card, go to: https://www.connectebt.com/paebtclient/ You can also check your EBT Card balance by ...

My EBT Login Your account has a secondary password set up for security. What is your secondary password? If you are already receiving other DHS benefits, you should report your change of address by calling the statewide customer service center at 1-877-395-8930 or, in Philadelphia, at (215) 560-7226. ( Note: call times are longer than usual due to the current crisis.

If you lose your last receipt and need to know your balance, call the recipient hotline, 24 hours a day, seven days a week at 1-888-EBT-PENN.

Ent service centers, call center and live video tellers will be closed at 5 p.m. Dec. 31st and all day Jan. 1st for the New Year's holiday. As always, secure online and mobile banking is available 24/7. Recipient information is listed on the front of the card and includes the full name of the recipient, a six-digit bank code number followed by a 10-digit recipient number, then a two-digit card issue number, and a bank verification number. In addition, the newly redesigned EBT card has entered into circulation.